Revenue Retention
WELCOME TO Revenue Retention
Refund requests present the greatest risk- & the greatest opportunity
The Risks
- Studies show that just one well-written online negative review can drive up to 30% of new business away
- Refund requests that are disregarded or poorly handled lead to negative reviews, chargebacks, and legal issues
- Chargebacks endanger your relationships with merchant partners, limiting the ability to make sales and collect revenue- optional- is this necessary?)
- An accumulation of negative reviews, complaints, and legal issues can lead to regulatory agency attention and involvement
The Opportunity
Work with the best
Our highly skilled Customer Experience experts represent the top 1% of talent and are trained to offer empathy, validation, and present solutions that in alignment with your company’s values and fulfillment capabilities
Only Pay When We Retain Tuition
We only get paid when we save your company revenue.
Benefit from Full Refunds
Not only is our fee $0 for full refunds, but you have the opportunity to benefit from a wealth of information collected from departing customers
Freedom Of Time
Most sales reps don’t have the time (or desire) to spend 45 minutes collecting and interpreting valuable feedback from a student who’s receiving a full refund. We do.
Data, Metrics, and Actionable Intelligence
Leverage our proprietary data and metrics analysis to inform your decisions and improve customer experience
Peace Of Mind
These conversations are sensitive, emotional, risky, and time consuming. Leave this work to the experts, so your team can focus on what they do best: inspiring, enrolling, and training the next generation of customers to reach their goals through your educational program
“Why are so many of our customers requesting refunds? And what can we do about it?” Let our proprietary metrics and data analysis shed some light.
Our highly skilled Customer Experience experts represent the top 1% of talent and are trained to offer empathy, validation, and present solutions that in alignment with your company’s values and fulfillment capabilities
- When do these requests come in? During the sales / onboarding / fulfillment phase?
- Why are our customers suddenly requesting more refunds? Drilling down beyond the 6 standard Primary and Secondary refund reasons reveals a wealth of information
- Where are we seeing patterns with refund requests?
- What can we do about it? We will analyze the data, identify patterns, and present low-cost, high impact project recommendations to you. It’s as easy as that!
Request a Free Quote
By The Numbers
We have successfully resolved over 13,000 refund requests in alignment with our clients’ refund policies, fulfillment capabilities, and core values
We have saved over $150M in revenue for our clients. Multiple clients have enjoyed 7-figure revenue savings ($1M+) during their first year with us
Our team consists of the top 1% of Customer Experience experts, who are trained to approach each student’s unique situation with empathy and
Solutions are created with the highest level of ethics, integrity, and compliance. We prioritize protecting our clients’ reputation over dollars saved.
Partnered with several of the largest and most successful seminar, coaching, and education companies in the USA
100% Confidentiality- we never share the identity of our Client Partners to protect the integrity of your brand
What We Provide
We offer a full suite of services to support our clients so that you can focus on what you do best- inspiring, training, and leading the next generation of students to reach their goals through your educational programs.
Revenue Retention Services
Handling refund requests is emotional, time-consuming work that requires a highly specialized skill set. Let our expert team handle this work for you!
- We provide
- Refund Request Portal
A custom, easy to use online form to submit all Refund Requests and emergency REDALERTS for immediate contact
- Training & Education
Team training on how to submit refund requests and set expectations with the student on next steps
- Reporting & Intelligence
Customizable real-time reports with Proprietary Metrics, statistics, charts, and Actionable Intelligence to inform your decisions and improve your customers’ experience
- Resolution Summaries
Detailed summaries of each conversation, including program-level adjustments, action items for admins/coaches, partial refund instructions, and Actionable Intelligence
- Actionable Intelligence
high impact, low resource project recommendations designed to improve the customer experience and reduce incoming refund requests
- Reduced & Reversed Chargebacks and Negative Reviews
Chargebacks and negative reviews limit your business opportunity. We will work with your customers to not only prevent these issues, but to resolve those that are already pending
- No-Neg Guarantee
in the near-zero chance that a negative review is posted after working with our team, we will refund any fee we’ve collected for the resolution and work with the customer to remove or improve the review at zero cost
- Exceptional Results
Many of our customers benefit from 40%+ Cash Retention, which translates to massive annual revenue increases
- 100% Satisfaction Guarantee
if you are not 100% blown away by our results, cancel anytime. No long term commitment necessary.
REDALERT Services
We offer a wide range of services to identify, contact and customers who create a risk to your company, whether they’re threatening to retain an attorney, contact the BBB or a regulatory agency
- Studies show that up to 30% of new business can be lost due to one well written negative review.
- A REDALERT takes place when a customer is threatening to broadcast a negative experience, has hired an attorney, is highly emotional, and or requires immediate outreach
- We will make Immediate contact with customer to learn from them, take responsibility for their experience, and work toward a positive solution together.
- Negative Review Removal- In the event that a review has been posted, we will work with the customer to turn their experience around and inspire them to adjust or remove the review
- Chargebacks can severely limit a company’s opportunity. We offer chargeback removal and prevention services as part of our service package
Key Sales Points
We have absolute confidence in our ability to create exceptional customer experiences, collect valuable intel, and create mutually beneficial solutions- that we offer 3 powerful benefits:
White Glove Customer Care
We will work to resolve all incoming refund requests with highest level of professionalism, ethics, and integrity while empathizing with each students’ unique situation. The goal: to create a path forward for the student and offer alternative solutions that are in alignment with your company’s values and fulfillment capabilities
$0 Fee for Full Refunds
a) For example, if a customer purchases a $20k program and after working with our team, the customer receives a full refund- your company pays RRC $0. We are only compensated when we are successful at retaining your customers’ tuition. And you will still benefit from intel gathered from the call.
NO-NEG Guarantee
In the near-zero chance that a negative review is posted by a customer after speaking with our Customer Experience Experts team, we will
- Refund 100% any fee paid to RRC for that customer
- Work with the customer to remove or positively edit the review
Long Term Solution, Short Term Contract
We have absolute faith in our ability to provide extraordinary value to our clients. As a result, we do not require any long term contracts- cancel anytime if you’re not 100% pleased by the results
Why Revenue
Retention Company?
New and expanding businesses have multiple responsibilities competing for available time and resources. But most companies don’t have the resources in place to benefit from these requests.
- Industry leading Revenue Retention percentage and customer satisfaction
- Only pay when we successfully save a sale and retain revenue for your company
- 30+ years of collective experience specifically specializing in retaining tuition for education sales companies
- over 13,000 resolved refund requests resulting in happy customers
- Over $150M+ in revenue saved for our clients
- Improve Positive Brand Image- we get ahead of negative reviews by providing helpful insights, data, and easy to implement suggestions to improve customer experience
- No-Neg Guarantee- in the near-zero chance that a student posts a negative review online after speaking with one of our experts, we will refund our fee for that student and work with the student to remove or positively edit the review
- Actionable Intelligence- we provide low-resource, high impact project recommendations to improve customer satisfaction and reduce incoming refund requests
- Collect additional revenue- our solutions may include collecting additional tuition from students who have partially paid for an education product and wish to proceed
- Resolve Disputes and Complaints- our expert team will work not only to reduce and prevent online complaints, but we will also work to resolve and remove existing reviews and chargebacks
Benefits of Leveraging Revenue Retention Company to handle Refund Requests (instead of your Sales or Admin team)
Many growing companies initially rely on their sales or administrative teams to handle incoming refund requests. This may be a short term solution, but the risks dramatically increase for negative customer experiences and online reputation damage. There are several reasons for this
Refund requests successfully resolved
Over $150M in revenue retained for our clients
years of experience in refund solutions & de-escalation
fees charged for resolutions leading to full refunds
Testimonials
What Our Customers Have to Say.
Have a question?
Frequently asked questions
A: You pay $0 for any customer who receives a full refund of their tuition. Not only will this customer receive white glove service through the process, but we use each contact with a student as an opportunity to collect Actionable Intelligence and share this information with you
A : We have a suite of 15 proprietary metrics that we use to identify patterns in refund requests. These help us to determine why students are requesting refunds, and at what points during their experience (marketing, sales, onboarding, fulfillment, etc) require extra attention and review by your company
A: Because of the massive data set we have accumulated over the last 12+ years of handling refund requests for coaching and education programs, we have trained our proprietary RevBot to identify patterns and make suggestions about how to improve the customer experience- from the point of sale, through the enrollment process, all the way to fulfillment. RevBot is currently in Beta testing and is being offered as a complimentary service to our new clients who enroll by March 31 2024
A: Many new companies start out with limited resources and will rely on their sales teams to handle Refund Requests. In our experience, this is disadvantageous in many ways.
Sales people typically don’t prioritize refund requests and are instead (rightfully) focused on generating income through new sales. This means outreach is either delayed or doesn’t happen
They will also not be as effective as an expert with multiple years of experience handling refund requests. Also
A completely different skillset (and mindset) is required to save vs to make a sale, and it’s emotionally draining to switch back and forth between call strategies.
Revenue Retention
Free Consultation
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- +123 456 789
- info@sitename.com
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Contact info
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- +123 456 789
- info@sitename.com
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